Admission tickets and Season Passes are valid for Ages 3+.Tickets and Season Passes are valid any day during the 2023 public operating season (ApJanuary 1, 2024) unless otherwise noted on your ticket.The Chocolatier Restaurant, Bar + Patio.If you haven't received your tickets two days (48 hours) before the event, connect to Fan Support. This prevents tickets from being accessed until we can confirm everyone has adhered to the ticket limits and didn’t use unfair ticket technology.ĭelivery information will be provided within your purchase confirmation email, on your order in My Account or on the event page. Some performers, teams and venues release their tickets with a delivery delay to make sure no one has ordered more than their allotted number of tickets with the use of unfair technology. If the tickets were obtained fraudulently by the person transferring them, they may be canceled at any time. If tickets have been sent to you, we recommend that you know and trust the person transferring to you. We always suggest practicing safe ticket shopping and management. To claim your tickets, the email address used for the ticket transfer must match the email address on your Ticketmaster account. If you don’t have one, you’ll need to create one to accept your tickets. From the email, click on the Accept Tickets button and sign into your My Account. If you receive your tickets through our Ticket Transfer feature, you'll receive an email with instructions letting you know how to accept your tickets. (Available in the U.S., Canada, and International Countries) When you use UPS delivery, your tickets will not be emailed to you. Please note, delivery to PO Box or APO/FPO addresses is not available at this time. To collect tickets held at Will Call, the cardholder needs to have the credit card used for purchase and a valid photo ID with a signature (state ID, driver's license, or passport). Sometimes it may take a little longer to print and ship if the Event Organizer has set a delivery delay on your event. They should arrive to you within seven business days of printing. Once they’ve been printed, we’ll email to let you know they’re on their way. Tickets are printed within seven days of purchase and shipped via USPS First Class Mail. You’ll get your tickets within 10-14 business days. When you select Print-at-Home, make sure you have your tickets printed before for your event. Your tickets will be in your inbox as a PDF attachment. If you placed your order over the phone, and you chose to have your tickets emailed to you. At the moment, you can’t print from the app. If you’d like to print your tickets, sign into your My Account, locate your order on the Event Details page, click View Tickets and then print your tickets. Mobile Entry isn’t available for all events so check your online account or download our app to manage your tickets all in one place! (Available in the U.S. If the event is Mobile only or you selected Mobile Entry at the checkout, then don’t forget your phone - it’s your ticket and way into the event. Having a Mobile Entry ticket is the easiest and safest way to access events. There can be a delay in accessing your ticket, but it will be available before your event. Sign into your My Account to find and access your eTicket. A guide to delivery methods Electronic TicketsĪn electronic ticket (eTicket) can be a Mobile Entry or Print-at-Home ticket. If you would like to change your delivery method, visit the FAQ Can I change how my tickets are delivered? for instructions. Under your ticket details, view the Ticket Delivery section.įor some events, you can make delivery changes, but not for resale tickets.Find your order in the My Tickets section and click See Details or in My Events on the app.To find your chosen delivery method, follow these steps: How to find your delivery methodįan-to-fan resale tickets may take up to 24 hours for your order to appear in your account. To get started, you'll want to visit your My Account and locate your order to see which delivery option was chosen. Depending on the event and the ticket delivery selected at checkout, there may be a few options to access your tickets.
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